Privacy policy
Last updated 10 November 2026
Your privacy, in plain English.
Confidentiality is at the heart of how I work, and that includes your personal information. This page explains what I collect, why, how long I keep it and the rights you have.
Who I am
Trevor Shanley Consulting is the trading name of Trevor Shanley, a sole trader based in Burnley, Lancashire. I am the “controller” of your personal information, which means I decide how it’s used and I’m responsible for looking after it.
Business address: Park Road, Cliviger, Lancashire BB10 4SL
Email: trevorshanley@outlook.com
Phone: 07983 659537
What I collect
When you get in touch
If you use the enquiry form, email or call me, I’ll receive the details you choose to share. On the form that’s your name, email address and message, and optionally your business name, phone number and turnover range.
If we work together
I’ll hold your contact details and the information you share about your business so I can do the work. Please only share personal information about other people (such as staff) where it’s genuinely needed.
When you visit the website
Like most websites, the server that hosts this site keeps short-term technical logs, such as IP addresses and the pages requested, to keep it secure and working. I don’t use advertising or tracking cookies. See the cookie policy for details.
Why I use it, and the legal basis
| What I do | Legal basis |
|---|---|
| Reply to your enquiry and arrange a conversation | Legitimate interests (responding to people who contact me) and steps before a contract |
| Deliver the work we agree | Contract |
| Keep business and tax records | Legal obligation |
| Keep the website secure | Legitimate interests |
I won’t add you to a mailing list or send you marketing without asking first, and I never sell or rent personal information.
Who I share it with
Only with the services I need to run my business, and only as much as they need:
- Hostinger, which hosts this website and its enquiry form.
- Microsoft, which provides my email (Outlook).
- My accountant, for business and tax records.
- Professional advisers or authorities, if the law requires it.
Some of these providers may process information outside the UK. Where they do, they use safeguards recognised under UK data protection law.
How long I keep it
- Enquiries that don’t lead to work: deleted within 12 months.
- Client records: kept while we work together and for up to six years afterwards, in case of questions or legal claims.
- Financial records: kept for as long as tax law requires.
Keeping it safe
I use password-protected accounts and a secure (HTTPS) website, and I keep client information to the minimum needed for the work.
Your rights
Under UK data protection law you can ask me to:
- give you a copy of the personal information I hold about you;
- correct anything that’s wrong or incomplete;
- delete your information, where I don’t need to keep it;
- restrict or object to how I use it;
- pass it to you or another organisation in a usable format.
Just email or call me. I’ll respond within one month, and there’s normally no charge.
Complaints
If you’re unhappy with how I’ve handled your information, please tell me first and I’ll do my best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
If I change how I use personal information, I’ll update this page and the date at the top.